Cancellation/Refund Policy
- Check in/out time for campsites is 2 p.m.
- Check in time for cabins is 3 p.m.
- Check out time for cabins is 11 a.m.
- Reservation fees, change and cancellation fees are not refundable under any circumstances.
- Day use permits are not refundable.
- Campers evicted from the campground for any circumstance are not eligible for a refund.
- Camping is an outdoor experience. Therefore, no refunds will be approved for discomforts of nature including rain, snow, or temperature changes and insects
No Cash Refunds
No cash refunds will be generated at the campground. Gate attendants are only authorized to provide refunds as calculated by KCCA’s reservation system to debit and credit cards based on the original form of payment. If cash was the original form of payment, or if you believe there is a discrepancy in the refund provided at the gatehouse, a refund request form must be completed. Cash refunds and refund request forms will be processed through KCCA’s Administration Centre. Refund request forms may take up to 30 days to process. If approved, based on the criteria noted in this policy, a cheque or EFT will be issued to the address provided.
Temporary Permit
KCCA offers a 20-minute temporary day-use permit for short term visits such as dropping off or picking up visitors or to view a campsite before booking. A temporary day use permit is valid for 20-minutes only with no exceptions. If the permit is cancelled within 20-minutes the user is refunded the day use permit fee. If the permit is not cancelled within 20 minutes the user is charged the full day use permit fee.
Prior to Arrival - Campsite
Prior to arrival, full refunds are given 48 hours prior to 2 p.m. on the day of arrival. If 24 hours’ notice is given, one night of camping fees will be deducted from the refund. Reservations made online must be changed or cancelled using the online system. All cancellations, regardless of reason, are subject to a cancellation fee.
Prior to Departure - Campsite
When cancelling prior to departure time, a refund for the amount of unused days will be granted, provided that the permit holder checks out/requests a refund at the gatehouse before 2 p.m. on the day of departure. Permit holders who fail to check out prior to 2 p.m. will forfeit that night’s camping fees and are only eligible for subsequent night’s camping fees. All shortened stays or cancellations, regardless of reason, are subject to a non-refundable cancellation fee per site refund.
Cabins
Prior to arrival, full refunds are given 7 days prior to 2 p.m. on the day of arrival. If less than 7 days notice is given, no refund will be issued. Reservations made online must be changed or cancelled using the online system. All cancellations, regardless of reason, are subject to cancellation fees.
No refunds will be provided for shortened stays.
Long Weekends
No refunds, under any circumstances for campsites or cabins, will be processed for long holiday weekends (Victoria, Canada Day, Civic and Labour Day weekends), unless seven days advance notice is given prior to 2 p.m. on the day of arrival.
No refunds, under any circumstances for cabins or campsites will be processed for early departures on long holiday weekends where a three-night reservation was required.
Terms of Use
All products and services of Kettle Creek Conservation Authority and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
The information, material and content provided in the pages of the Site (the “information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access of use of the Site will mean that you agree to any changes.